Customer success story
How Adam's Pest Control grew from $9M to $21M and became the 54th largest pest control company in the U.S.
A 10-year partnership built on shared values, continuous innovation, and a commitment to operational excellence.
$9M → $21M
Revenue growth
133% over 10 years
54th
Largest in the U.S.
Pest control company ranking
10 yrs
Blu Star customer
Partner since 2015
Multi-state
Service coverage
Expanded from regional
2015
Where they were, in Julie’s words
In 2015, Adam’s Pest Control was a successful regional pest control company generating approximately $9 million in annual revenue. However, growth had plateaued. The team faced operational bottlenecks that were limiting their ability to scale.
When Adam’s Pest Control discovered Blu Star, they found more than software—they found a partner who understood their business from the inside out.
“What set Blu Star apart was that they actually run a pest control company,” explains Julie Baskerville, Operations Manager at Adam’s Pest Control. “They weren’t just selling us software—they were sharing solutions they’d already proven in their own operations.”
The implementation began with a comprehensive discovery process, data migration from their legacy system, and hands-on training for every team member.
“Blu Star software makes our daily operations smoother and more efficient than ever. It's incredibly easy to use. And we couldn't be happier with the support we get from Collabetive Services. They are always quick to respond and go above and beyond to help us whenever needed.”
PLACEHOLDER
Julie Baskerville
Operations Manager, Adam's Pest Control, Inc.
Customer since 2015
The six bottlenecks
Like many pest control companies, they were struggling with the same handful of things at once.
Manual scheduling
Consuming 4+ hours daily for route planning.
Inconsistent customer communication
Leading to missed appointments.
Paper-based field operations
Causing data entry delays.
No productivity visibility
Limited visibility into technician productivity and location.
Scaling meant hiring
Difficulty scaling operations without proportional staff increases.
Fragmented systems
Requiring duplicate data entry.
What they turned on
Adam’s Pest Control implemented a comprehensive suite of Collabetive solutions over 10 years of partnership — starting with the CRM, then adding to it.
The spine
Blu Star CRM Implementation
Centralized all customer data, scheduling, and billing into one integrated platform with mobile access for field technicians.
Orion Route Optimization
Automated daily route planning, reducing scheduling time by 98% and increasing daily stops per technician by 15%.
GPSlogix Fleet Tracking
Real-time vehicle tracking improved accountability and enabled dynamic rerouting for emergency calls.
Maxwell AI Assistant
Instant answers for staff questions reduced training time and improved first-call resolution rates.
The results
Over 10 years of partnership, Adam’s Pest Control transformed from a regional operator into a national industry leader.
133%
Revenue growth over 10 years
$9 million to $21 million
<5 min
Daily scheduling time
Down from 4+ hours
+23%
Technician productivity
With no additional hires
94%
Customer retention
Annually
54th
Largest in the U.S.
Pest control company ranking
+40%
Service area
Same administrative staff
Annual revenue
Before
$9M in 2015
After
$21M today
Annual revenue at the start of the partnership in 2015 against annual revenue today, 10 years on — 133% growth. Bar lengths are proportional to the two figures.
What this means for a company your size
Three things Adam’s partnership demonstrates, whether you run eight trucks or thirty.
01
Technology enables scale
The right software doesn't just automate tasks—it fundamentally changes what's possible. Adam's grew 133% without proportionally increasing administrative overhead.
02
Partner selection matters
Choosing a technology partner who understands your industry from the inside creates opportunities for innovation that generic software vendors can’t match.
03
Continuous improvement compounds
Small efficiency gains compound over time. The 98% reduction in scheduling time freed up resources that could be redirected toward growth initiatives.
Questions this story gets asked
The same three questions and answers this page publishes as structured data — one source, so they cannot disagree.
How did Adam's Pest Control grow from $9M to $21M?
Adam's Pest Control grew from $9 million to $21 million over 10 years by implementing Blu Star CRM, Orion route optimization (98% reduction in scheduling time), GPSlogix fleet tracking, and the Maxwell AI assistant. Technology enabled scale without proportional increases in administrative staff.
What results did Adam's Pest Control achieve with Blu Star?
Key results include: 133% revenue growth ($9M to $21M over 10 years), scheduling time reduced from 4+ hours to under 5 minutes daily, 23% technician productivity increase, 94% customer retention, a ranking as the 54th largest pest control company in the United States, and 40% service area expansion with the same administrative staff.
What challenges did Adam's Pest Control face before Blu Star?
Before Blu Star, Adam's Pest Control faced: manual scheduling consuming 4+ hours daily, inconsistent customer communication, paper-based field operations causing data delays, limited visibility into technician productivity, difficulty scaling without proportional staff increases, and fragmented systems requiring duplicate data entry.
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Adam’s started with a conversation about where the bottlenecks were. Bring us your numbers and we will tell you which of them software can actually move.