Wednesday, December 1
1:30 Session 1: Recruiting and keeping good employees
2:15 Session 2: More Profitable Service Frequency
3:00 — Break / Return Phone Messages —
3:15 Session 3: How to measure the KPIs that will lead to improvement & growth
4:00 Session 4:The benefits of an annual business plan and how to develop one
5:00 – 6:30 Cocktail Reception
Dinner/evening on your own
Thursday, December 2
7:30a Continental Breakfast
8:00 Session 5: Case Study — How changing the way we looked at scheduling orders revolutionized our efficiency
8:45 Administrative items and Advisory Board election
9:30 * Break – Return Phone Messages*
9:45 Session 6: Add-on Services – What works? What doesn’t?
10:30 Session 7: What is your customers’ journey and why is it important?
11:15 Bring it to the Oracle — Q & A (member suggested topics) facilitated discussion
11:45 Closing remarks
Participation in all UMAPP Meetings is included in the Annual Membership Dues (No charge for attending)
Annual Membership is $250 for the primary member and $100 for each additional person from a member company (max. 2 additional)
Let us know you’re coming!