UMAPP Fall Kick-off Meeting

Wednesday, December 1

1:00 Welcome/Introductions

1:30 Session 1: Recruiting and keeping good employees

2:15 Session 2: More Profitable Service Frequency

3:00 — Break / Return Phone Messages —

3:15 Session 3: How to measure the KPIs that will lead to improvement & growth

4:00 Session 4:The benefits of an annual business plan and how to develop one

4:45 Remarks

5:00 – 6:30 Cocktail Reception

Dinner/evening on your own

Thursday, December 2

7:30a Continental Breakfast

8:00 Session 5: Case Study — How changing the way we looked at scheduling orders revolutionized our efficiency

8:45 Administrative items and Advisory Board election

9:30 * Break – Return Phone Messages*

9:45 Session 6: Add-on Services – What works? What doesn’t?

10:30 Session 7: What is your customers’ journey and why is it important?

11:15 Bring it to the Oracle — Q & A (member suggested topics) facilitated discussion

11:45 Closing remarks

Noon: Adjournment

Participation in all UMAPP Meetings is included in the Annual Membership Dues (No charge for attending)

Annual Membership is $250 for the primary member and $100 for each additional person from a member company (max. 2 additional)

Let us know you’re coming!